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Ethics and Compliance
Whistleblowing channel
In compliance with Law 2/2023, which regulates the protection of persons reporting regulatory infringements and combating corruption, we make available to interested parties the information system known as the Ethics Channel.
Our primary mission is to create a corporate culture of compliance, social responsibility, and good governance, based on the ethical principles and values that form part of the organisation. Compliance that applies to all people who make up our company, to our suppliers and customers, and to any other entity or collaborating partner with whom we interact in the development of our activity.
We establish appropriate policies and procedures so that business areas and activities are developed in accordance with current applicable regulations, and internal standards and processes that promote transparency in management, good organisational practices, and ethical commitment are respected.
Criminal Compliance Management System
The objective of our Criminal Compliance Management System is to ensure compliance with both legislation and the principles and values set out in our Code of Ethics. We have a firm commitment to ethics, integrity, and transparency.
It sets out the surveillance and control measures for the prevention and detection of criminal offences within the company.
Code of Ethics
It aims to establish the guidelines for the behaviour of all FACSA personnel in our daily performance within the organisation, as well as in our professional relationships with the various stakeholder groups. All this, with the aim of fostering a culture of compliance to achieve our objectives in an integral, transparent, and sustainable manner.
Our Code of Ethics aims to translate the organisation's corporate values into desired behaviours, taking as a starting point the organisation's mission and vision, the legislation applicable to it, and the commitment to corporate social responsibility.
Whistleblowing channel
Through our ethics channel, you can make enquiries and/or report irregular conduct and breaches, both of legal requirements and internal procedures, as well as the Code of Ethics. This channel is available to the various stakeholder groups who interact with the organisation: employees, shareholders, clients, suppliers, collaborators, public authorities, competitors, and society in general.
This channel is not intended to receive or manage any type of request, complaint or claim directed to customer service and/or related to service management issues. In this case, you can use the contact form found on our website, under the contact tab.
