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Privacy policy
Below, we describe the processing of your personal data and your rights under current data protection regulations – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data, and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights.
Data controller and contact details
The entity responsible for processing your data is Sociedad de Fomento Agrícola Castellonense, SAU (FACSA), with registered office at Av. Castell Vell, 35 – 12004 Castelló de la Plana, Spain. You can contact us through info@facsa.com.
Additionally, you can contact the Data Protection Officer via the mailbox info@facsa.com or via the postal address described above.
For what purpose(s) will we process your data and on what legal basis?
Execution or performance of contractual obligations or application of pre-contractual measures Your data will be processed for the purpose of registering you as a customer, managing the contractual relationship we have with you, as well as for the provision and invoicing of the service. Primarily: customer registration, data modification, meter readings, service status communications, service invoicing, non-payment management, large consumer management, Extranet registration, and online office registration.
Consent of the data subject Contact form (to manage information requests via the website) and participation in selection processes (to evaluate your application as a job applicant). You may withdraw your consent at any time.
To fulfil a legal obligation: Exercise of rights (responding to the exercise of your data protection rights) and authority requirements.
Justified in the public interest Following the termination of a concession, your customer data from the supply service will be processed and transferred to the administration or future company responsible for the service to ensure the human right to water and sanitation.
Justified by a legitimate interest: When necessary, your personal data will be processed to satisfy our legitimate interests, such as managing customer service.
Which categories of data will we be processing?
Identifying data, economic, financial and insurance data, social and personal characteristics data, data relating to transactions of goods or services, and potentially any type of data that the interested party includes in their request.
To which recipients will your data be communicated?
FACSA collaborates with third-party service providers who may have access to personal data. Your data may be shared with other companies in the business group, with Nealis companies (www.nealis.comwith your consent, to City Councils responsible for the provision of the service, to competent Regional Administrations, and to Banks and Savings Banks for service billing.
Are your data transferred to third countries?
The use of instant messaging services as a mechanism for information exchange alone constitutes a transfer of your data to third countries. FACSA guarantees that the necessary precautions are taken to ensure that data can be transferred securely.
How long will we retain your data?
FACSA will comply with the provisions of current regulations regarding the duty to erase personal data once the intended purpose has been achieved, with the information being duly blocked during the limitation periods for any potential liabilities.
How did we obtain your data?
The personal data that FACSA processes are those provided by you through the use of the web contact form, registration on the ExtraNET and eOficina, the use of the web form for meter readings, those provided during the customer registration process, those communicated by your local council, or those collected during the provision of the service.
What are your rights?
You have the right to exercise the rights of access, rectification and erasure of data, as well as to request that the processing of your personal data be restricted, to object to it, to request the portability of your data, as well as not to be subject to automated individual decisions.
You can exercise these rights through:
- In writing, by means of a request addressed to Av. Castell Vell, 35 – 12004 Castelló de la Plana, Spain
- By email to info@facsa.com
Before whom can you exercise your claims?
Should you believe your data protection rights have been violated, you may contact the data controller or the Data Protection Officer. In any case, data subjects may always refer the matter to the Spanish Data Protection Agency (www.agpd.es), C/Jorge Juan number 6, 28001, Madrid.
