The company is launching a free app that allows users to check their water consumption, make payments, submit meter readings, and get information on responsible water use, among other benefits.
The service is available in Spanish, English, Valencian and French for Android and iOS operating systems.
Castellón, February 2, 2017 FACSA, the Spanish private company with the most experience in integrated water cycle management, has launched its 'FACSA eOffice' app, a free application for managing any service-related issue from mobile devices. This development underscores the company's commitment to continuous improvement, its dedication to customer service, and its investment in cutting-edge technologies to promote transparent water contract management.
Among other advantages, the application allows users to quickly and securely review and edit contact information, check consumption, submit meter readings, authorize changes of ownership, modify direct debit details, and download and pay bills. Through the 'FACSA eOffice App', it is also possible to report potential water network outages in real time and even geolocate them, thus expediting repairs.
In this way, the account holder obtains a global view of all their contracts and consumption and can carry out any management, without having to travel, 24 hours a day, 7 days a week, 365 days a year, thus also optimizing their time.
This innovative service also offers content of interest to the whole family, including advice on how to use water more responsibly and information about FACSA's educational program for children, 'The Course of Water'.
The 'FACS Office' app is available in Spanish, Valencian, English and French for Android and iOS operating systems.
This is not the first time that FACSA has used new technologies to improve both the quality of its service and customer service. The company has had a virtual office through its own website for years (www.eoficina.grupgimeno.comwhere users could access all the information about their water contracts, as well as manage any related matters. In fact, customers of the online office can also access the app using their same username and password.
And those who do not yet have a virtual account can register quickly and easily by entering their bank account number where their bills are debited, their policy number, and an email address.
Now, through this new mobile application, FACSA takes another step in improving its service and customer care by allowing the user to carry out all procedures related to their contract from their own smartphone.
FACSA's innovative spirit has enabled the company to experience continuous growth since 1873. The incorporation of new technologies and proprietary developments have positioned FACSA as a leader in its field. In fact, it is a pioneer among companies in the water sector in implementing and certifying its R&D&I system in Spain under the UNE 166.002 standard. FACSA belongs to Grupo Gimeno, a diversified business holding company that operates in sectors such as environmental management, port logistics, construction, tourism, and leisure, among others.
More information:
http://www.app-eoficinafacsa.com/
https://youtu.be/E5UHgR6G0oM
