Customer management includes processes such as:
Meter reading (readings can be done manually or by remote reading).
Billing.
New service additions.
Customer service (inquiries, complaints, contract modifications…).
Each of the processes carried out has ISO 9001: 2000 certification by AENOR, all of them managed through the SICCA computer system, developed entirely by FACSA.
This software is “open” and at the same time susceptible to as many specific variations as are necessary for management in any municipality and its adaptation to it (collection of municipal fees, different tariff structures, etc.).
The company offers its customers the possibility of being served personally at each of the FACSA offices, by telephone or through its virtual office. It also has a 24-hour call center for breakdowns.
